Mother’s Day Spending Expected to Rise in New Categories

By Savannah McClelland

While a large percentage of individuals polled in a recent study by the National Retail Federation said that they were planning to go the traditional route for Mother’s Day—flowers—more gift givers are moving towards buying tech to show their appreciation. The study, conducted by BIGinsight, found that a little over 14% of respondents planned to purchase electronics; NRF calculates that consumers will spend more than $2.3 billion on electronics for mom, up from $1.6 billion last year.

The overall trend this year for Mother’s Day indicates an increase in spending across the board—the average approximately $170, up 11 percent from last year’s average. Total spending is expected to reach $20.7 billion.

More than half of the consumers in a similar PriceGrabber survey said that they plan to buy their gifts online, rather than shopping at department stores. The NRF study found slightly different results, with 34.4% of buyers saying they planned to shop at department stores, while 28.5% of the Americans surveyed planning to buy their gifts online—an increase of over 25% from last year, and the highest in the survey’s ten-year history. Those surveyed said overwhelmingly that free shipping was the most common attraction for online purchases, followed by price cuts.

Analysts have pointed to the NRF’s findings as indication that tech is becoming a more accessible and commonplace gift item—BIGinsight Consumer Insights Director, Pam Goodfellow, said in the NRF study, “Budgetary constraints will keep many families on the lookout for the perfect group gift, like a new tablet or smartphone, or even that cashmere sweater they know mom has had her eye on.” As consumer electronics become more and more prevalent, particularly mobile devices and tablets, marketers should definitely come to terms with the notion that mobile advertising will increase in importance. Having a mobile presence is becoming vital, particularly since another study has already demonstrated an increase in purchases made through mobile versus PC or brick-and-mortar stores.

Mother’s Day is also an excellent opportunity for marketing to mobile customers in and of itself; multiple companies are capitalizing on the growth of the mobile channel to offer coupons and other incentives via branded apps and mobile-based social media.

Overall, these studies indicate two things: Mothers should be very pleased this Mother’s Day, and mobile is the biggest opportunity available to marketers everywhere right now.

 

Facebook Custom Audiences Expansion Blurs Online and Offline

By Savannah McClelland

Facebook announced a new aspect to its custom audiences tool, which will allow businesses to target some ads based on offline shopping habits. The announcement came through the Facebook blog, and explained that the social networking company has forged agreements with Datalogix, Acxiom, and Epsilon which will apply their records about customers’ offline purchases to the tool.

Facebook is also working with BlueKai “as a marketing data platform to bring a brand’s first party site data to use for targeting on Facebook.” The custom audiences tool already allowed advertisers to identify Facebook users by their Facebook ID, phone number, or email address; with this expansion, they can now match that information with data from the firms, which is gleaned through shopper loyalty programs.

The deals, according to Facebook, allow advertisers to target by a generic product segment. The blog explains that businesses can enhance their ads in two ways: “Businesses that already work with these select third parties can now use the same information they have used elsewhere to create campaigns on Facebook.” Or, alternately, “We will work with these select third parties to create pre-defined or custom first-party targeting categories on Facebook. Businesses of all sizes will now be able to target categories like ‘soda drinkers’ or ‘people who browsed for a specific make/model on my website.’”

Facebook was conscientious in explaining that, as with the existing custom audiences tool, these four partners use a privacy and data-protective matching process, so that private information about individuals is not shared with marketers. The post also emphasized that individuals will still have the same control over the ads they see on Facebook; they can learn more, give feedback, and even opt-out using the same existing controls.

Custom audiences became available in August of next year, and Facebook said about this new expansion, “We believe the extension of custom audiences to include select parties will further improve marketers’ ability to reach the right customers on Facebook and will lead to more relevant ads.” The company will be rolling the enhancements out over the coming weeks, beginning with U.S. marketers. The announcement can be found here.

Localize in the Global Market This Holiday Season

A lot of retailers have hopes of having a global outreach because it will obviously create more traffic on the web and increase sales. However, it is important to understand that not all places on the globe are the same, so brands must establish a good strategy to localize themselves in the global market. The holiday season is creeping up quickly and it is expected to be the busiest online holiday shopping season ever, which makes it a priority for the adaptation of online strategies for different cultures .

Content localization is an essential tool when retailers enter new markets. For example, brands must adapt to local habits, trends, preferences and traditions in different markets. Retailers can connect with local experts, so they can create an online experience that is personal to create shoppers to buyers.

UK retailer, Debenhams, has over 171 in the UK and has expanded to other countries because of their successful launching of an online store in Germany. They chose Germany because it was one of their top markets online and they are also the second largest e-commerce market in Europe. Their sales have now increased in Germany with the localization of the UK department store.

They not only localized a department store, but localized the whole brand. Over 58,000 product descriptions were changed from English to German. They enabled complete transactions in Euros and in September, Debenhams reported a 40 percent increase in online sales. Visits to the website were up by more than 50 percent, which was also attributed by their mobile success.

For retailers and brands, here are some tips to gain success like Debenhams did this past year:

  • Localize your message. The holiday season is different for different cultures and it is important that retailers understand this situation. Therefore, it is important to adapt to locations with websites, social media, mobile and advertising campaigns. For example, Three Kings Day is gift-giving celebration for Hispanic community and has a tradition that is described as the exchange of o-seibo gifts.
  • Translation is not localization. Translations that come straight from Google or a textbook are not always the best solution to adapt product descriptions. Consumers in different countries will most likely search for products in their local words or phrases. Getting to know local languages will increases the chances of ranking higher on search engines. A jumper for instance, is a skirt with shoulder straps in America. However, in the UK, it is a sweater.
  • Images are an important part of a retailer’s site. Images are important for any type of business. People want to see what they get. Localization experts can help choose images that accurately reflect the brand’s image or message in a specific target market.
  • Regularly update your content. For SEO purposes, it is important to update continually or ranking will be a failure.

Localizing in different markets can increase conversion rates by 40 percent according to consumer behavior studies. It is all about culture awareness, putting local knowledge into action and turning shoppers to buyers.

Top 20 Most Expensive Keywords

Yelp is Serious

If you are a small business, then there is no doubt you should have a good understanding of the power of Yelp!  Yelp is the “godfather” of review sites averaging about 78 million visitors per month.  Usually when a business is searched, Yelp will be close to the top of the results due to its huge online presence.   The first business that comes to mind when it comes to reviews is restaurants, but that’s necessarily the case.  Shopping is the number category for reviews on Yelp, meaning a good number of those 72 million monthly visitors are women.

When it comes to reviews, Yelp believes in quality or quantity.  Yelp does not want to be seen as a promotional vehicle for businesses.  Bugging customers for positive reviews is not a good way of persuasion, claims Yelp.  They recommend placing their downloaded signage on your businesses front window or placing it on a business card or email signature.

There’s no doubt that customer services weighs heavy when it comes to reviews.  Yelp’s research states that 70% of people giving reviews are related to customer service.  Yelp also explains that every star in a review leads to a 5-9% jump in revenues.  Yelp also offers businesses to dispute and answer reviews which are crucial for keeping a positive online reputation.

BMI Elite Goes To Vegas for the ERA D2C Annual Convention

BMI Elite and Crush Ads are currently in Las Vegas for the ERA D2C Annual Convention sponsored by the Electronic Retailing Association.  The ERA is the only trade association in the U.S. and internationally that represents leaders of the direct-to-consumer marketplace, including members that maximize revenues through direct-to-consumer marketing on television, online, mobile and on the radio.

The convention is being held September 11-13 at the Wynn Las Vegas.  It is THE place where the industry’s top technology innovators, manufacturers, buyers and marketers meet to learn about the biggest trends in the D2C marketplace and meet with partners and potential customers to seal critical business relationships.  It will also feature a variety of education sessions on industry-related topics and amazing networking opportunities, as well as a wide variety of events on the tradeshow floor.

The convention has been held in Vegas since the first ERA Annual Convention in 1990.  It continues to grow larger each year, and this year more than 4,000 attendees and 120 exhibitors and sponsors are expected to attend.

If you are attending ERA, be sure to check out BMI Elite and Crush Ads at booth 217 and say hello to Erin, Darin, Brandon and Santo!

Visual Content is King

There’s no doubt, visual content is taking the social media world by storm.  According to the study from M Booth & Simply Measured, visual content is by far driving more engagement than text content.

  • When it comes to Facebook, videos are shared 12x more than text posts and links combined & photos are 2x more shared than text updates.
  • Almost half of all posts on Tumblr are photos.
  • Photo and video posts on Pintrest are referring more traffic than Twitter, LinkedIn & Google+.
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SEO is Still Top for B2B and B2C Marketers

According to a survey from Webmarketing123, which drew from over 500 B2B and B2C marketers, they found a growing interest in social media but still frustrated on how to gauge the impact of those online efforts.  The report also found that both B2b and B2C marketers put SEO at the top spot for what impacts lead generation.  Marketers are no longer just responsible for building a brand, but are being held more liable for increasing revenue.  SEO is one of the most measurable ways to market, knowing how much money was spent compared to the amount of leads received.  Although, the study found that 70% of marketers where unable to attribute ROI, which was probably due to the majority of efforts gone towards branding and not for lead generation purposes.

Lots of companies can still have the notion that they can do their own SEO work internally not needing to hire an agency.  The study found that companies using agencies were twice as likely to be highly satisfied with their SEO programs.  SEO is something that needs to be constantly studied and updated due to algorithm changes.  Agencies have the man power and knowledge behind them to stay up to date with the ever so revolving world of Google & the assortments of SEO strategies.

 

Google Search Tips

Google is the most used search engine online, with millions of people searching for wide ranges of information every second.    The majority of users only use the search engine in its simplest form.  Being able to use this massive search giant to its fullest extent could ease your frustrations when looking for specific information. 

 

  • When searching for something specific, use explicit phrases by closing the search phrase in quotes.  This will narrow down the search results to only pages with those keywords in conjunction with themselves.

Example: “It came upon a midnight clear”

 

  • When trying to exclude any content containing certain keywords, use the minus sign “-“.

Example:  Jaguar Speed -Car

 

  • Google is able to search within search within a website by placing “site:www.example.com” after an explicit search phrase.

Example: Maine site:sba.gov

 

  • Can’t figure out the right word to pinpoint your search results, use the “~” in front of it to include synonyms.

Example: ~yacht

 

  • Google gives you the ability to search for specific document types by using the modifier “filetype” after the keywords.

Example: “Google” filetype: pdf

 

  •  Google is great for a reverse phone number search by using its phonebook feature.

Example: phonebook: 949-616-5000

 

 

  • You can quickly search for any current financials and quick thumb charts for stocks by just typing in the symbol.

Example: GOOG

 

 

  • Google can also be used as a calculator by simply typing in the expression into the search box.

Example: 34+3=

 

 

  • If searching for definitions of certain words, simply put “define” before the keyword.

Example: define: lullaby 

Meet Alex Brown, BMI Elite’s Senior Graphic Designer

On a daily basis you can find Alex working on email campaigns, landing pages, website redesigns or internal marketing material for BMI Elite and Crushads.   Alex is proficient is Photoshop, InDesign, Flash, Dreamweaver, After Affects and Edge.  Alex has considered himself an artist from day one, but has been working professionally for the past 12 years.

 

 The goal was to make a bright and lively landing page. Something that would inspire and get you motivated to ‘feel the burn’. It’s a revolutionary new product in the health and fitness industry that brings the gym straight to your feet! 

 

While learning basic build & design in an entry level computer science class, Alex found his passion in graphic design and marketing.  Always being interested in how advertisements looked growing up as a kid, he found his passion behind art and how it manipulates the way people act.  For example, Alex explains that by changing the color of a word or button from red to blue can cause an entirely different emotion in people on a subconscious level, so much, that they can’t help but to have a predetermined reaction.  Alex really enjoys creating those situations within the art and conveying a great message to consumers.

 

Alex headed the BMI Elite Graphic Design team creating 3 different styles of landing pages with multiple different variations of buttons, arrows, titles, etc. that resulted in over 5000+ variations.  They tested these different style of variations to see how they related to each targeted demographic group.

 

Alex loves the fact that he can be creative through wide variations of morphing elements no matter which client he is currently working for.  His passion is working within the constraint of rules and regulations of corporate design within each client while still able to be creative at the same time.  Sometimes, Alex finds it hard to explain to clients that there is not a “magic photoshop” button that, once pressed, everything is perfect.  Having to explain to clients that his work entails a huge capacity of time and mental energy is Alex’s least favorite part of the job.

 

 Designing  the “CrushAds” website was one of Alex’s first project at BMI Elite.  The goal was to create a very corporate and fun site that was bright and loud and  show that they like to have fun in the sun.

 

For the first 23 years of his life, Alex grew up in Fairbanks, Alaska. He explained that most of his inspiration came from growing up in such a beautiful place. When not working on his next design, Alex is a musician for a local band, playing in bars all around the south Florida scene.  You can find some of his musical work at www.livingroompopstars.com