How Social Media has Increased the Use of Viral Marketing

by Jennifer O’Brien

Using social media sites like Facebook, Twitter, and MySpace has become a way of life for many people. People are always logged on looking at pages, checking the newsfeed, changing their status, etc. This massive use of social media has left a big opening for viral marketing to flourish. And, in a way, viral marketing and social media sites have become indistinguishable with viral marketing being the concept and social media being the tool or medium.

The basic premise of viral marketing is word of mouth which goes great with social media sites where people communicate and share things. The newsfeed is where most of the viral marketing takes place. Every time you like a page, post a comment, “check in” somewhere, RSVP to an event, etc., it is loaded onto the newsfeed. Then all of your friends are able to view your activity on the newsfeed. As you can imagine, this is a great opportunity for marketers and there are many ways to market virally on social media sites.

One way is by the use of applications via social media sites. For example, foursquare, an application which enables you to “check in” at certain places via your smartphone and gives you the option of posting on Facebook and Twitter. Every time you “check in”, it is loaded on to your newsfeed for all of your friends to view. This is a great way for foursquare and the locations that people checked in to market virally.

It is now possible for a company to have its own page. When a social media user likes or follows a company’s page, it is posted on the newsfeed; thereafter, users are exposed to the updates of the company. This is a great opportunity for businesses because they have the possibility of being seen by all of the users’ friends and followers.

Social media sites have increased viral marketing through YouTube as well. People are able to post videos from YouTube to their newsfeed. There are many companies who use YouTube to do viral marketing and people posting videos on their Facebook or Twitter accounts has helped bring viral to a higher level of social.

Social media sites are a great channel for viral marketing to occur and it is certain that this has caused a drastic increase in viral marketing.

The Importance of Brand Personality in Email Marketing

by Jennifer O’Brien

The practice of incorporating brand personality into an email marketing campaign might be something that you haven’t thought of yet. It seems like such a simple idea, but is often overlooked. Your company’s brand personality could be the key to giving your email marketing campaign that little edge to help it be more successful.

A brand’s personality is a set of human characteristics associated with it. For example, Apple is thought of as being young, fresh, and creative. Harley Davidson is thought of as being masculine and rugged. A brand’s personality helps define a company and their objectives. Having a unique personality helps a brand be more recognizable in a competitive environment.

The fact is that people like opening emails from people who they know. If they feel like they don’t have a relationship with a company, they might not pay a lot of attention to the emails sent to them. But, if they build a relationship with the company, they might be more interested in reading what they have to say.

There are many ways to incorporate your brand’s personality into email marketing campaigns. Try to reflect the desired personality traits of your brand into the emails and make sure your brand personality coincides with your target audience. If you want your brand to be perceived as being young and trendy, send emails using the appropriate slang and offer things that would go along with this type of personality. This way, the subscribers feel like they are communicating with someone who they have a lot in common with.

It is important to make your emails as personalized as possible to make it seem like every subscriber is getting individualized attention. At this point, the customer has developed a relationship with the brand and they are starting to feel like they are being thought of as important to the company.

The Trends and Evolution of Mobile Marketing

by Jennifer O’Brien

Mobile marketing can be defined as marketing by sending messages to mobile devices like cell phones. However, mobile marketing has come to mean so much more due to its having boomed within the last decade as cell phone technology improved.  There are recent trends moving from traditional SMS to MMS (Multimedia Message Service), in-game, QR codes, and more. The possibilities for mobile marketing are continuing to grow and evolve and provide great opportunities for the advertising of businesses.

SMS is the practice of sending messages to subscribers in 160 words or less in a text message. But, as smart phones came into existence, SMS started to evolve into MMS. This went from simple text messages to text messages accompanied with video, audio, and images. With smart phone users projected to reach 73.3 million by the end of 2011, the trend of MMS will continue to grow. Also with the increased popularity in smart phones, businesses are making their websites more easily accessible through mobile devices. Either they are making “apps” for their sites or they are just making it easier to navigate through their websites via smart phones and tablet computers.

Another trend in mobile marketing would be in-game marketing. In-game mobile marketing is when a company advertises within a game on a smart phone or tablet computer. While the gamer plays the game, they notice various advertisements. They have the option of clicking on it and purchasing whatever is being advertised.

QR codes are “a specific matrix barcode (or two dimensional code) that is readable by dedicated QR barcode readers and smart phones.” The trend toward these QR codes is fairly new. You download the barcode reader on your smart phone and then when you see one, you can scan it to see the message. This is a good way to market because it is very intriguing. People are curious about what the message is and will want to scan it. You can put QR codes on business cards, coasters, magazines, buses, etc. – anything you can photograph with a mobile device.

The Perks of Implementing a Customer Loyalty Program

by Jennifer O’Brien

It is extremely important to show appreciation to your existing customers. Without their continued business, your company would not be as successful and you need to have a plan implemented to reward them. Your loyal customers are a big asset because they have continued to buy your products or services and it is common sense that it’s easier and more cost effective to keep an existing customer than to gain a new one. It would be a little investment with a great return. There are many ways to show appreciation to your existing customers.

If a consumer has continued to spend money on a certain company’s products or services, they want to feel special. One way of doing this is by sending them a preferred card which gives them exclusive perks. For instance, if someone holds a preferred card to a jewelry store, that might grant them the perk of free jewelry cleaning.  If someone holds a preferred card to a coffee house, that might grant them the perk of free refills or the occasional free beverage. Customers can also be sent a birthday card containing a discount or a free birthday product.

The use of customer loyalty programs greatly enhances the effectiveness of email marketing. There has been research done to suggest that email marketing campaigns inviting customers to join loyalty programs are the most successful. So, you could use email marketing to invite customers to the rewards program or use email marketing as a channel for sending exclusive perks. Customers enrolled in the loyalty program will be more likely to open these emails because they will contain exclusive perks from businesses showing their appreciation.

The benefits associated with customer loyalty programs are significant. Loyalty programs can ensure the likelihood of having lifetime customers. The incentive for a person to switch companies after being treated very well is low. They would have no reason to switch if they are satisfied and feel appreciated. So, instead of just having a one-time customer who goes to the competition, you have a customer who is going to spend a lifetime buying your products and services.

These lifetime customers will be more likely to tell friends and family about your company if there were a customer loyalty program in place. This is because they will be satisfied and appreciative of the perks given to them and would want to let their friends know how to get in on it. Positive word of mouth marketing is a powerful, highly effective way of generating more business.

Even though it may cost a little bit of money to implement these programs, you gain a lot more. Not only will you ensure your current customers repeated business, but you will attract new customers to join as well.

Integrating Social Media with Email Marketing

by Jennifer O’Brien

The use of social media sites has become very common. It has come to be a way of life for most people, so businesses have come up with the ingenious idea to market on them. However, email marketing is still an effective way to promote your business. It would be a smart move to integrate the two marketing tools to maximize growth opportunities.

There are many ways to accomplish the integration of email marketing and social media sites. You can simply include the link to your company’s social media profile in the emails. It would be the best choice to encourage the receivers of your emails to follow your company on the social media site. For instance, right below the link to your Twitter account, say “Follow us on Twitter!” or below your Facebook link, say “Like our Facebook page!” Even if they opt out of your emails, subscribers can be encouraged to visit your social media sites on the unsubscribe confirmation page.

Once the link to your business’s social media site is included in the emails, you need to get them to be interested enough to want to go to the page. You can let them know what interesting things are going on in your site. You can send a few emails including an excerpt of a few interesting blogs or articles, and say something like, “Click here to continue reading on our Facebook page.”

You should give your subscribers some incentives to “follow” you on Twitter, “like” you on Facebook, or use Foursquare to check in when they visit your place of business. A discount could be offered to them if they spend time looking at your social media site. You can also offer an additional discount to a subscriber if they get a certain number of friends to follow or like your site.

The integration of social media with email marketing can be very beneficial. It encourages more interaction with your company’s brand, builds brand loyalty, introduces more people to your company, and brings in a chance for a higher profit.