With New Cereal, Post Retains Reputation for Speed

By Savannah McClelland

Post, the third-largest cereal brand in the United States, managed to move from a concept to a product on the shelves in six months, demonstrating dedication to its position as a nimble, entrepreneurial competitor to Kellogg and General Mills.

Last summer, a Post Foods cereal executive suggested the idea of a breakfast cereal with Greek yogurt mixed into it. The idea appealed to execs from Target and Walmart; they wanted the product on shelves by January. Post had a small problem, however: they had not actually developed a method for producing mass quantities of dried Greek yogurt, which would be needed to mix into the brand’s granola clusters. The retailers also wanted part of the cereal to be coated in yogurt to serve as a visual reminder to consumers.

Post wanted to use authentic Greek yogurt, but vendors pushed back; Mark Izzo, Post’s VP of Research, recalled being told variously, “It cannot be done… you cannot dry Greek yogurt… it’s too thick.” He was also informed that Greek yogurt was so popular that all of the vendors only selling that product were too busy with the refrigerated, ready-to-eat yogurt to produce the dry version Post wanted. Therefore, Post looked into possibilities in Europe. A product called baker’s cheese is made using a similar method to that which U.S. Greek yogurt makers use, and Post considered that since baker’s cheese (or “fresh cheese”) comes in a dry for, the same technique could be used on Greek yogurt.

Eventually Post found a dairy in the U.S. willing to try the method, and while Post R&D worked on the product, marketers created packaging before the cereal was finalized. The company had to wait until much later than normal to begin consumer-product testing, meaning it might have to change the cereal after it was already in stores. Retailers received their first plant-made samples in November, and in December, the first boxes began to roll off the assembly line. The cereal company cranked the factories around the clock to meet demand. The first TV ads aired in late January, featuring consumers giving the cereal rave reviews.

The early returns look good. In just four weeks, Post says that the cereal reached distribution of 48% of all grocery and mass retail stores nationwide—the fastest rollout in Post history, according to Mr. Izzo.

Microsoft Hires Andrew Kim

Microsoft has hired the young designer who proposed an extensive rebranding of their products and services last year.

Andrew Kim announced in a recent blog post that the software giant hired him. “I’ll be designing for Microsoft as of summer. I promise that I’ll make them my greatest work ever while I’m there,” he wrote. In July of last year, Kim gave himself the project of redesigning Microsoft’s branding and messaging from the ground up. His ideas quickly went viral after he posted his designs online, and several months later, Microsoft changed its logo, releasing a design similar to Kim’s.

The design student was approached by “countless companies” with offers after the sweeping success of his Microsoft rebranding project, but he eventually chose Microsoft. He explained in the post, “Working at a company is like getting married, it becomes a fundamental part of your life. I want to work with awesome people on awesome projects that I can get excited about. If you’ve been watching Microsoft over the past year, it’s been exciting, regardless of what your ecosystem preference is.”

Kim will be working in the Xbox division, developing a new identity for Xbox, which was left the same after the company’s recent rebranding.

Kim’s rebranding project included changes to the color palette and several prospective ads, including a mock-up of a billboard. The project, complete with Kim’s explanations of his work, can be seen in the archive of his blog.

Study Finds That People Defend Brands They’re Attached to

New research finds that people with a personal relationship to a particular brand are more likely to defend it when scandal or public relations trouble happens. The research, conducted through Northwestern University’s Kellogg School of Management, examined the relationships people have with brands in a series of four experiments.

Starbucks and Facebook were chosen for the studies because of their past controversies. Angela Y. Lee, a professor of marketing, and Monika Lisjak, a doctoral candidate, along with Wendi L. Gardner, an associate professor of Psychology at Northwestern, wanted to know how loyal people were to their favorite brand.

“If you believe that a brand is part of you, and you read something negative about it, how are you going to react?” asked Lee. “Are you going to stop using it? Or do you use it even more? A brand is very intangible — in a way, the brand goes even beyond the product itself or the actual object. So from a psychological perspective, it’s interesting to consider the dynamic relationship between a consumer and the brands that they consume.”

The studies found that people were more likely to defend their favorite brands even after controversy. The research also showed that self-conscious individuals or those with low self-esteem were particularly likely to rate companies more favorably after controversy. “If Starbucks is part of you, and you read something negative about Starbucks, you feel attacked,” said Lee.

On the other side, however, people rated brands less favorably after changing focus to other areas of their lives to affirm themselves. Lee suggested that once the need that individuals have for feeling good about themselves is satisfied, their sense of urgency to defend their chosen brand is gone.

Increase Sales Via the Web and Mobile

Digital content is the most rapidly growing area of retail this holiday season, largely due to the increase of smartphone and tablet users.  Smartphone sales went up 45% in 2012, and according to mobile solutions provider Payvia, one in five holiday sales will have come from a mobile device.

Mobile devices and digital goods are not just used to make many holiday purchases this year- they are also becoming the top holiday gifts given.  Smartphone and tablet sales will peak over the holidays, with 27% of gift shoppers expected to purchase a digital good.

Payvia’s recently-released data provides some insight on the way people shop and spend during the holiday season.  Listed below are some interesting statistics, and ways that retailers can make the most of their mobile channel:

  • $93 billion will be spent online or via a mobile device this holiday season
  • Digital goods are the fastest growing area of holiday retail (up by 30%)
  • Of the 27% of gift shoppers who will purchase a digital good, one in six would like a virtual gift to redeem with their device
  • Smartphone sales are up 45% in 2012
  • This year’s holiday tablet sales are predicted to increase by 60% versus 2011
  • 55% of shoppers planned to use a mobile device to shop this year
  • 28% of consumers are using a mobile device to visit a retailer’s site, up from 18.1% in 2011
  • There were expected to be 250 million iOS downloads on Christmas Day

Although more money has been spent via the web or mobile devices than ever before, that number is nowhere near its potential.  Online checkout technology still has its faults, and that results in lost sales for retailers.

  • Eight in 10 online shopping carts are abandoned during the holidays, adding up to more than $3 billion in lost sales
  • 97% of consumers abandon transactions on mobile devices, due mainly to the process of data entry on a mobile screen
  • 44% of people think slow online checkout means that the transaction failed

With this said, here are four tips provided by Payvia that will help digital retailers make more money over the holidays:

  • Make full use of mobile marketing by targeting the right people.  Keep in mind that tablet owners spend 21% more than laptop owners, and 23% of people spend more online than offline.
  • Add a mobile payment option to marketing.  22% of purchases on mobile are in response to an ad or email.  A simple “buy now” button could increase that number.
  • Add small increment purchase options.  People are comfortable with making small one-off purchases on a mobile device, and 70% of app spending comes from in-app purchases.
  • Integrate carrier billing to existing checkout for small screen users.  44% of people believe a slow checkout means the transaction failed, so keep it simple.  Think minimal data entry, and fewer clicks.

SEO is Still Top for B2B and B2C Marketers

According to a survey from Webmarketing123, which drew from over 500 B2B and B2C marketers, they found a growing interest in social media but still frustrated on how to gauge the impact of those online efforts.  The report also found that both B2b and B2C marketers put SEO at the top spot for what impacts lead generation.  Marketers are no longer just responsible for building a brand, but are being held more liable for increasing revenue.  SEO is one of the most measurable ways to market, knowing how much money was spent compared to the amount of leads received.  Although, the study found that 70% of marketers where unable to attribute ROI, which was probably due to the majority of efforts gone towards branding and not for lead generation purposes.

Lots of companies can still have the notion that they can do their own SEO work internally not needing to hire an agency.  The study found that companies using agencies were twice as likely to be highly satisfied with their SEO programs.  SEO is something that needs to be constantly studied and updated due to algorithm changes.  Agencies have the man power and knowledge behind them to stay up to date with the ever so revolving world of Google & the assortments of SEO strategies.

 

Google Gets Political

Online advertising has given political candidates huge advantages over traditional ads.  The internet has given candidates the ability to target users in precise geo locations.  Many candidates are using Google Adwords to fuel their online campaigns.  The typical candidate’s only option would be use Google Adwords to target by zip code.  Zip code targeting wasn’t seen to be as effective as thought of, because of dynamic congressional districts not being able to completely match up.

Google now offers political campaigns the ability to target search, display, mobile, and video advertisements by congressional districts.   Google has recently released “Four Screens to Victory”, a comprehensive guide for political candidates interested in using Google products.  The National Republican Congressional Committee is already spending $50,000 a month with Google to broadcast to specific districts throughout the country.

Google has published data about the increased importance of the internet and mobile devices

  • More than 80% of eligible voters are online
  • More than 83% of mobile phone owners are registered voters
  • 1 out of every 3 voters say they didn’t watch television in the past week
  • Voters are spending more media time on their mobile devices than with newspapers and magazines combined

Mobile Ad Spending

For the first time ever, the United States will spend more on mobile advertising than any other country.  Advertisers in the United States will spend more $2.3 billion while Japan falls to second spending close to $1.7 billion in 2012.  Smartphone growth and mobile internet usage is growing very quickly in the U.S. where the majority of people use smartphones, causing a lot of interest from advertisers.  The U.S. mobile ad market is expected to growth by 96% in 2012, a smaller growth from 127% in 2011, but analysts are expecting numbers to drop while the market matures.

Despite the booming interest in mobile advertising worldwide, mobile advertising only accounts for about one percent of total ad spend in the U.S. & worldwide.  Global media ad spending is projected to grow 7.4% this year to $542.3 billion, with the Olympics giving it a small nudge, but is projected to decline next year by 6.4%.  Next year China will reach $53 Billion, surpassing spending by Japan for the first time, and placing it behind the U.S. as the country with the second highest amount in ad spending.

Mobile Advertising Tips

2011 marked the first year where consumers have purchased more tablets and smartphones than desktop and laptop PCs.  Mobile computing has taken the world by storm faster than anyone could have ever predicted.  This mobile revolution can be should a marketers number one priority, starting with the beginning of the customers life cycle; the opt-in.  Email marketing is one of the most efficient ways to get the customer to sign up through a clear and ubiquitous campaign.  Brands are starting to find out the best way for database growth is campaigns that especially tailored for smartphone optimization.  New approaches through smart phone utilization to market brands are popping up all over the advertising world.

One of the most popular forms of mobile advertising is “In-app signup”.  The amount of time users spend on apps supersedes time spent on the mobile web and making phone calls.  Companies are becoming pretty crafty to the categories of apps they are placing their signup advertisement banners on.  “Text to opt-in” is also a great way to brand and build an effective email list.  “Mobile website optimization” is probably the most important aspect of mobile marketing.  Being able to speak efficiently to customers and prospects through the platforms they are using is crucial for mobile marketing success.  As people start shifting more time away from traditional PCs and more on smartphones, marketers are forced to follow suit with intelligent strategies for meeting them there.

Online Marketing Videos Are Getting Better Than Ever

By Casey Kurlander

It’s no secret that people usually don’t love commercials.  They spend their precious time watching a TV show or movie, and it’s interrupted with pesky ads trying to sell them a service or product.

It has been long-believed that viewers don’t like commercials because they have a short attention span.  A 2010 study by Visible Measures found that 33% of viewers click away from a video after the first 30 seconds, and 44% will leave after the first 60 seconds.  Given these facts, experts have advised those producing online videos for marketing to keep them short.  By keeping videos under a minute, they figured that the content will capture the viewers’ attention without completely losing their attention.

Recently online marketing videos have made a significant shift from traditional advertising and are squashing the myth that viewers have a short attention span.  The trend suggests that it isn’t their attention span, but rather the fact that video advertisements were too promotional and boring to be watched for longer than 60 seconds.  Instead of bombarding viewers with product-oriented messages, companies are creating new videos that are informative, entertaining, and proving to hold their attention for three, five, or even ten minutes.

The power lies in the compelling content of these high-quality videos.  Instead of revolving around a particular product or service, these videos are about something much bigger.  The videos convey the message of what the brand stands for and is all about, without screaming “buy this product.”  More like mini-movies than sales pitches, the audience’s attention is captured through storytelling.  Product placement is subtle, if there’s any at all, and sometimes the company is not mentioned until the end of the video.  The ad is no longer just something to take up space between TV shows and movies because its content is what people actually want to watch.  And when the content is something that viewers actually care about, they will stick around for longer than a minute.

Here are some examples of how some companies have used video storytelling for marketing:

Pepsi Max’s “Uncle Drew”

In this five-minute promotional video for Pepsi MAX, NBA Rookie-of-the-Year Kyrie Irving was transformed into “Uncle Drew,” an old man who joins a pick-up basketball game of unsuspecting street players in New Jersey.

He starts off by sloppily throwing an air-ball and then missing two bank-shots and a pass.  The audience begins to shake their heads and doubt “Uncle Drew,” and then all hell breaks loose.  He steals the ball, and all of Irving’s NBA moves come out.  It’s one slam dunk, turnover and three-point shot after another.  The crowd goes nuts.

The company created “Uncle Drew” as a way to promote its tagline for Pepsi MAX: “a zero-calorie cola in disguise.”  The brand is not mentioned or shown until the end of the video.  It currently has over 6.5 million views on YouTube.

Quiksilver’s “Dynamite Surfing”

In this 80-second video, a young boy throws a stick of dynamite into a river, creating a wave that his friend surfs on.  The video was a viral hit, with over 10 million views on YouTube.  It prompted a fierce debate about whether it was real or fake, drawing more attention to the brand (it was later admitted that it was fake).

This ad isn’t about making a sales pitch.  It’s about something much larger- representing a culture- that Quiksilver is proud to be a part of.   Product placement is subtle in this video, and once again the brand is not mentioned until the end.

A New Facebook Feature That Brands Will “Like”

By Casey Kurlander

Facebook has just introduced a new analytics feature that is sure to make advertisers happy.  The feature will tell brands the percentage of fans who saw and liked their posts.  “8% of the 5,753 people who like your page saw this post,” is an example of what the feature will say.  It will also include a breakdown of organic and viral responses, letting brands know whether a “like” was reached naturally or through a viral promotion.

This new feature will help brand page administrators to see what works and what doesn’t.  Until this point, when brands posted messages on Facebook, there was no way to be sure of exactly how many people actually saw each one. Earlier this year, Facebook revealed that the average post from a brand page only reaches 16% of fans.  This could be largely due to the fact that new messages have a very short life.  With the rapid rate that other people post at, your message is likely to only be seen by those who happen to be online and looking at their screens at that moment.

So far the new feature appears to only be available for brand pages.  For now it is available for both the older-style pages as well as the newer timelines.  But Facebook has said that “we are slowly rolling this back to page owners with a slightly updated design.”  It is assumed that it won’t be long before the feature is limited to the “updated design,” better known as the timeline that is slowly taking over the site.

It comes as part of the post-IPO pressure that the company is facing to monetize its huge reach for advertising purposes.  GM’s well-timed blow, which involved the company pulling its entire $10 million ad budget from Facebook just days before the IPO, has undoubtedly pressured the social network to prove that it can perform.  Expect to see Facebook provide more analytics to advertisers who want to track their ROI across the social network in the near future.