Snickers’ Wining Typo Strategy

By Savannah McClelland

While most companies can agree with the wisdom of running an SEO campaign on keywords that pertain to brand or company, Snickers recently went for a strategy that was risky—but which apparently rewarded the offbeat company well. Snickers’ recent SEO campaign targeted users who misspelled words in Google searches.

The idea was born when Snickers realized that office-bound workers would likely not be able to reach the viral and social content they were also marketing with; most offices tend to block those types of sites in the name of productivity. The strategy became then to target those users through Google instead; the company bought approximately 25,000 misspelled search terms. The company worked with Google to sort through the most common misspellings of the most commonly searched words. When one of the misspellings was searched for, a paid ad would direct the user to youcantspellwhenyourehungry.com. The site features a Snickers bar with various misspellings of the company’s name flashing every few seconds, along with a branded message. It also invites page visitors to access the brand’s Facebook page “If your not shaking to mutch.”

According to Snickers and their UK agency AMV BBDO, they have reached somewhere in the neighborhood of 500,000 people in their target demographic with the clever search tactic. The campaign also makes sense in the larger context of the brand’s ongoing “You’re not you when you’re hungry” advertising message. The brilliant aspect of the strategy is that it goes about targeting not just people searching for the brand itself, but also a particular subset of people who might be interested in the brand without thinking of it. Overall, the campaign seems to be a successful one for the candy company, and is further evidence that particularly when it comes to marketing through the Web, ideas that can sound silly or risky can pay off in a big way for those brands that are willing to take the chance.

 

Survey Says 90% of Customers Claim Online Reviews are Major Influence

customer reviews thumbs up

By Savannah McClelland

If your company markets or sells products online, customer reviews are probably a factor that your business has taken into consideration, and with reason. A new study conducted by Dimensional Research says that 90% of respondents who recalled reading online reviews claimed that positive reviews influenced their buying decisions; the same survey found that 86% said that negative reviews influenced their purchases.

The survey included some 1,046 responses, with participants required to be in the United States, and to have experienced a recent customer service issue with a midsized company. Overall, the survey found that approximately two-thirds of the participants reported reading online reviews. Respondents said that Facebook was the leading resource for positive reviews, while they looked for negative reviews at third-party review sites such as Yelp.

Interestingly, when the participants were asked what made the interaction bad, 72% said that their dissatisfaction arose from having to explain the problem to multiple people, while 51% said their poor experience was due to the problem not being resolved. The respondents who shared negative experiences typically used social media to voice their displeasure (45% of them, in fact), though a smaller percent—35% total—reported using online review sites to share their dissatisfaction.

Customers are also more likely to share their experiences; 58% of those surveyed said that they were more likely to share than they were five years ago. Interestingly, some of that seems to be correlated to income. 100% of the participants who earned $150K or more a year said that they shared their bad customer service interactions with others.

The valuable lesson to take from this survey and its results is not just the fact that customer service matters—and for those who are in the business of satisfying customers, it’s obvious—but rather that customer service is growing more complex in the 21st century. The fact that more individuals were dissatisfied by having to repeat their problem, rather than not having their problem resolved, speaks to an issue that customer service-oriented programs should address; it’s not just about having the problem solved, it’s about making solving that problem convenient.

With over 90% of the respondents reporting that the positive reviews impact what company they decide to go with, it’s worth paying attention to the reviews in a big way—and creating incentives for happy customers to provide those positive reviews.

 

Internet Ad Revenues Continue to Increase

By Savannah McClelland

According to a recent study sponsored by the Interactive Advertising Bureau (IAB) and conducted by Pricewaterhouse Coopers LLP (PwC), internet advertising revenues increased 15% in 2012, bringing the total revenues to $36.6 billion for the full year. Randall Rothenberg, President and CEO at IAB, said in the report, “These record-breaking numbers present a paradigm shift when it comes to marketers recognizing the role a multiplicity of screens plays in effectively reaching today’s consumers.”

The increase in revenues, the study shows, was driven in part by significant year-over-year increases in spending for mobile, along with search and digital video ads. Mobile ad revenue more than doubled from the previous year, with agencies collectively generating $3.4 billion in revenue—and representing triple-digit growth for the second year in a row.

Digital ad revenues had a strong second half of the year, topping $10 in the fourth quarter for the first time in the channel’s history. Digital video increased by 29% in 2012, with search ad revenue slowing slightly—though still dominating nearly half of all digital ad revenues. Search revenue’s share of the market ticked down one percent, while Mobile ads increased their share from 5% in 2011 to 9% in 2012.

The IAB report underscores that digital ad revenue is close to passing broadcast television to become the top ad revenue source in the U.S. Overall, the IAB says the surge in mobile channel growth can be attributed to the increase in device penetration, faster connection speeds, improved screen resolutions, and shifting social media consumption onto mobile devices.

The findings provide excellent insight into the state of the marketing industry today; it seems as though every new study emphasizes new aspects to the growing demand for internet marketing, and the gradual decline of more traditional formats.

 

Don’t Count TV Advertising Out, Report Says

By Savannah McClelland

Although both the print and radio industries have languished, due to the rise of online advertising, a recent study suggests that the television industry has remained immune—and is even still growing. Advertising researcher eMarketer predicts that U.S. advertisers collectively will increase their TV spending this year to $66.35 billion, up nearly $2 billion from last year.

Even more to the point, eMarketer expects an increase of 14% over five years, with TV ad spending reaching $75 billion by 2017. Digital ad spending is growing at an even faster rate, with estimates of 18% growth over the next five years. It will still be some time before digital surpasses TV advertising, although with marketers spending an estimated $37.3 billion on digital advertising in the last year, it is certainly a growing space. Interestingly, ad revenues from digital advertising have been greater than TV ad revenues in the UK from 2009.

Broadcast and cable networks will be one of those partaking in the growing digital ad space; spending on digital ads is forecast to increase to $4.14 billion this year, more than double the amount invested in 2011. It is also expected to double again by 2017, to $9.06 billion. A great deal of that growth is being driven by smartphone and tablet use, which currently accounts for just 12.6% of digital ad spending; however, by 2017, eMarketer predicts that mobile will have an almost 30% share.

The report cites that overall, mobile video ads are growing explosively in comparison to online video ads—at a pace of 112.4% versus online video’s 35% growth for this year. The report from eMarketer includes the expectation that both types of digital video will moderate in coming years, but that the mobile space will continue to increase at a faster rate.

The researcher based its estimates and forecasts on the analysis of various elements including historical trends, economic conditions, reported revenues from ad publishers, and consumer media consumption trends, among other factors. The results of the report are fairly easy to understand, however: don’t count TV out, and focus on the digital side of your advertising as a great place to reach new markets.

 

Increase Sales Via the Web and Mobile

Digital content is the most rapidly growing area of retail this holiday season, largely due to the increase of smartphone and tablet users.  Smartphone sales went up 45% in 2012, and according to mobile solutions provider Payvia, one in five holiday sales will have come from a mobile device.

Mobile devices and digital goods are not just used to make many holiday purchases this year- they are also becoming the top holiday gifts given.  Smartphone and tablet sales will peak over the holidays, with 27% of gift shoppers expected to purchase a digital good.

Payvia’s recently-released data provides some insight on the way people shop and spend during the holiday season.  Listed below are some interesting statistics, and ways that retailers can make the most of their mobile channel:

  • $93 billion will be spent online or via a mobile device this holiday season
  • Digital goods are the fastest growing area of holiday retail (up by 30%)
  • Of the 27% of gift shoppers who will purchase a digital good, one in six would like a virtual gift to redeem with their device
  • Smartphone sales are up 45% in 2012
  • This year’s holiday tablet sales are predicted to increase by 60% versus 2011
  • 55% of shoppers planned to use a mobile device to shop this year
  • 28% of consumers are using a mobile device to visit a retailer’s site, up from 18.1% in 2011
  • There were expected to be 250 million iOS downloads on Christmas Day

Although more money has been spent via the web or mobile devices than ever before, that number is nowhere near its potential.  Online checkout technology still has its faults, and that results in lost sales for retailers.

  • Eight in 10 online shopping carts are abandoned during the holidays, adding up to more than $3 billion in lost sales
  • 97% of consumers abandon transactions on mobile devices, due mainly to the process of data entry on a mobile screen
  • 44% of people think slow online checkout means that the transaction failed

With this said, here are four tips provided by Payvia that will help digital retailers make more money over the holidays:

  • Make full use of mobile marketing by targeting the right people.  Keep in mind that tablet owners spend 21% more than laptop owners, and 23% of people spend more online than offline.
  • Add a mobile payment option to marketing.  22% of purchases on mobile are in response to an ad or email.  A simple “buy now” button could increase that number.
  • Add small increment purchase options.  People are comfortable with making small one-off purchases on a mobile device, and 70% of app spending comes from in-app purchases.
  • Integrate carrier billing to existing checkout for small screen users.  44% of people believe a slow checkout means the transaction failed, so keep it simple.  Think minimal data entry, and fewer clicks.

Bank of America: The Revolutionaries of Banking

By Matthew Chavez

Bank of America is revolutionizing the way we bank.  With BankAmeriDeals and their new idea of paying with a smartphone, Bank of America is epitomizing why they are the number one bank in America.

A few months ago, the largest consumer bank tested the waters with a program that offers its consumers online discounts based on how much they spend.  Now, they have provided U.S. consumers with 130 million deals. With BankAmeriDeals, customers having been getting deals from a variety of retail markets by online banking.

Bank of America works with a company called Cardlytics to cooperate in their transaction driven marketing.  Cardlytics analyzes a person’s shopping habits and creates deals according to where someone frequently shops. A lot of people might be skeptical about a third party keeping track of their transactions, but they don’t receive secure information, like bank account and social security numbers.  According to Bank of America, that doesn’t leave the bank. To keep track of these deals and offers, consumers can opt to receive text messages and emails.  The great thing about this deal is that there are no special signup fees or requirement to print out coupons.  All a customer has to do is go online and on the website and it lets you choose cash back deals at stores and restaurants.  The cash back will be automatically credited to an account for the following month.

To make it easier to shop with these deals, Bank of America is currently testing a technology that will enable customers to pay at a register by scanning an image with a smartphone.  55% of cell phone users have a smart phone and the number is still growing.  With this said, the “leaving my wallet at home” excuse will be an illegitimate reason for a man not paying for his date.  The phone will be the new wallet.  According to Gartner Group, the amount of mobile payments will exceed $171 billion.  If this technology were to really hit the market, the future that we saw with the Jetsons could actually be in our present world.

Bank of America is one of the world’s largest financial institutions.  The company currently serves 56 million consumers and has over 16,200 ATMs in the United States.  If Bank of America were to release the use of this digital wallet scheme, then other banks are definitely going to feel as if they need to keep up.  Since Bank of America serves over 30 million online users, it would turn heads of other consumers to bank with them.

 

SEO is Still Top for B2B and B2C Marketers

According to a survey from Webmarketing123, which drew from over 500 B2B and B2C marketers, they found a growing interest in social media but still frustrated on how to gauge the impact of those online efforts.  The report also found that both B2b and B2C marketers put SEO at the top spot for what impacts lead generation.  Marketers are no longer just responsible for building a brand, but are being held more liable for increasing revenue.  SEO is one of the most measurable ways to market, knowing how much money was spent compared to the amount of leads received.  Although, the study found that 70% of marketers where unable to attribute ROI, which was probably due to the majority of efforts gone towards branding and not for lead generation purposes.

Lots of companies can still have the notion that they can do their own SEO work internally not needing to hire an agency.  The study found that companies using agencies were twice as likely to be highly satisfied with their SEO programs.  SEO is something that needs to be constantly studied and updated due to algorithm changes.  Agencies have the man power and knowledge behind them to stay up to date with the ever so revolving world of Google & the assortments of SEO strategies.

 

Google Gets Political

Online advertising has given political candidates huge advantages over traditional ads.  The internet has given candidates the ability to target users in precise geo locations.  Many candidates are using Google Adwords to fuel their online campaigns.  The typical candidate’s only option would be use Google Adwords to target by zip code.  Zip code targeting wasn’t seen to be as effective as thought of, because of dynamic congressional districts not being able to completely match up.

Google now offers political campaigns the ability to target search, display, mobile, and video advertisements by congressional districts.   Google has recently released “Four Screens to Victory”, a comprehensive guide for political candidates interested in using Google products.  The National Republican Congressional Committee is already spending $50,000 a month with Google to broadcast to specific districts throughout the country.

Google has published data about the increased importance of the internet and mobile devices

  • More than 80% of eligible voters are online
  • More than 83% of mobile phone owners are registered voters
  • 1 out of every 3 voters say they didn’t watch television in the past week
  • Voters are spending more media time on their mobile devices than with newspapers and magazines combined

Mobile Ad Spending

For the first time ever, the United States will spend more on mobile advertising than any other country.  Advertisers in the United States will spend more $2.3 billion while Japan falls to second spending close to $1.7 billion in 2012.  Smartphone growth and mobile internet usage is growing very quickly in the U.S. where the majority of people use smartphones, causing a lot of interest from advertisers.  The U.S. mobile ad market is expected to growth by 96% in 2012, a smaller growth from 127% in 2011, but analysts are expecting numbers to drop while the market matures.

Despite the booming interest in mobile advertising worldwide, mobile advertising only accounts for about one percent of total ad spend in the U.S. & worldwide.  Global media ad spending is projected to grow 7.4% this year to $542.3 billion, with the Olympics giving it a small nudge, but is projected to decline next year by 6.4%.  Next year China will reach $53 Billion, surpassing spending by Japan for the first time, and placing it behind the U.S. as the country with the second highest amount in ad spending.

Mobile Advertising Tips

2011 marked the first year where consumers have purchased more tablets and smartphones than desktop and laptop PCs.  Mobile computing has taken the world by storm faster than anyone could have ever predicted.  This mobile revolution can be should a marketers number one priority, starting with the beginning of the customers life cycle; the opt-in.  Email marketing is one of the most efficient ways to get the customer to sign up through a clear and ubiquitous campaign.  Brands are starting to find out the best way for database growth is campaigns that especially tailored for smartphone optimization.  New approaches through smart phone utilization to market brands are popping up all over the advertising world.

One of the most popular forms of mobile advertising is “In-app signup”.  The amount of time users spend on apps supersedes time spent on the mobile web and making phone calls.  Companies are becoming pretty crafty to the categories of apps they are placing their signup advertisement banners on.  “Text to opt-in” is also a great way to brand and build an effective email list.  “Mobile website optimization” is probably the most important aspect of mobile marketing.  Being able to speak efficiently to customers and prospects through the platforms they are using is crucial for mobile marketing success.  As people start shifting more time away from traditional PCs and more on smartphones, marketers are forced to follow suit with intelligent strategies for meeting them there.